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Job Description
Roles & Responsibilities
Key Roles & Responsibilities
- Arrival Coordination: Monitor the daily guest arrival list and flight details closely to ensure a presence at the terminal for every scheduled flight.
- The "Raffles Welcome": Greet guests warmly at the arrival hall with a personalized signboard. In line with brand standards, use the guest's name immediately (e.g., "Mr. [Name], welcome to [City], I hope you had a pleasant flight").
- Logistics Management: Coordinate with the Chief Concierge to ensure the correct number of hotel cars are on standby and that they meet all brand cleanliness and amenity standards.
- Luggage Handling: Assist guests with their baggage from the carousel to the vehicle, ensuring all items are handled with extreme care and correctly loaded.
- Liaising & VIP Protocol: Inform the hotel Front Office and Butler teams immediately when VIP guests are en route. Maintain strong professional relationships with airport personnel, immigration, and customs officers to facilitate smooth passage.
- Service Recovery: Act as a frontline problem-solver for delayed flights, lost luggage, or transport issues, reporting any guest complaints to the Chief Concierge for further action.
Professional Standards & Etiquette
- Anticipatory Service: Embody the Raffles "anticipatory" style by identifying guest needs (e.g., offering water or a cold towel) before they are requested.
- Impeccable Grooming: Maintain a neat, professional appearance at all times, as the Greeter represents the hotel's 5-star image in a public terminal.
- Communication: Use clear, professional English and demonstrate cultural sensitivity when interacting with international clientele.
Desired Candidate Profile
Qualifications & Attributes
- Experience: Typically requires at least 2 years of experience in a 5-star hotel environment, often with a background in Bell or Door services.
- Physical Stamina: Must be able to stand for long periods and lift heavy luggage.
- Knowledge: Deep familiarity with airport terminal layouts, hotel facilities, and local area highlights to answer guest inquiries during the initial greeting.
- Understanding of Ultra-Luxury guest expectations and brand alignment.
- experience in project coordination, scheduling, and document control during pre-Opening stages.
- Experience in pre-Opening is a must.
- A proactive, anticipatory approach with a strong sense of ownership and accountability.
- Impeccable grooming and personal presentation aligned with Luxury standards.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Airport Greeter
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RAFFLES
Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa./p> Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia s extraordinary Red Sea destination. Blending Raffles legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world s most discerning travelers./p>