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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
To assists our guests efficiently, courteously, and professionally in all Airport functions. Collect the visas for the expected arrivals from the Concierge. Ensure the visas are handed to the Immigration Counter in time for the arrival of the guests. In case the guest has no visa, ensure Sponsoring Letter is handed to the Immigration Counter
Maintain safety by adhering to all safety policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors and in congested areas. Ensure that proper safety instructions are given before operating any equipment.
Business Results
Balanced Scorecard Results: Supports strategies and conducts activities to drive and continually improve financial results, guest satisfaction, and human capital index and market share.
- Operations: Works with other department managers and associates to execute the daily activities of the Loss Prevention department. Focuses on meeting or exceeding department goals and ensures compliance with Marriott Operating Standards to maintain brand integrity.
- Guest Satisfaction: Associates strive to meet or exceed customer expectations. Helps build customer loyalty through product and or service excellence.
- Human Resources: Develops self and team colleagues to deliver excellent products and services. Sustains a work environment that focuses on fair and equitable treatment and satisfaction to enable business success.
- Financial Management: Participates in managing company assets and guest belonging
JOB REQUIREMENTS:
- Handle all duties according to hotel policies, procedures, internal rules and standards.
- Responsible to handle all guest requests and to solve any guest complaints.
- Check the transportation list for arrivals and departures (at least hourly)
- Give a warm welcome with a smile to the guests and address them by their name.
- All expired visas not collected by the guest due to no show or cancellations should be returned immediately to the Visa office.
- Escort the guest to the car and introduce the guest to the driver by name.
- Make a note of who sits where in the car, and pass this information to the Concierge
- Coordinate all transportation requests through the concierge/guest relation of the hotels
- Inform the Manager on duty or Front Office Manager of eventual flight delays or cancellations
- Must keep himself updated with all hotel information in order to attract potential guests.
- Know the Marriott culture and act as an ambassador of Marriott
- Collect the baggage for the guest and bring it to the hotel
- Follow up with the lost luggage department at the airport to see if the luggage has arrived. Keep concierge informed.
- Collect passport, ticket and luggage from the guest or from reception, do the pre check in at the airport and then return the passport and the ticket to the guest.
- Build up good relationship with the Airport Officials and Airline Officers, be an ambassador of Marriott.
- Maintain cleanliness and tidiness of the Airport desk according to the Marriot Brand Standard
- Know the hotel very well in order to be able to satisfy any guest request and ensuring we sell the company. Know the restaurants and what they offer. Know all the hotel facilities.
- Communicate all the operation information with all colleagues. Be active in the daily briefing.
- Use the 15/5 rule and LEARN process and techniques in order to minimize the problem experience of our guests and increase the guest satisfaction overall.
- Handle complaints efficiently in the airport, use the LEARN process in order to ensure guest satisfaction. Fill in a guest response form for each guest comment and hand it over to the Front Office by the end of shift.
- Each associate is expected to carry out, within their capability, all reasonable requests by management.
Human Resources
- Establishes and maintains open, collaborative relationships with all associates and ensures associates do the same within the team.
- Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts. Participates in an on-going associate recognition program.
Other
- Performs other duties as assigned to meet business needs.
- Completes any reasonable job request by your immediate supervisor/manager
I have read and understood the above terms of my job description.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Desired Candidate Profile
Education: High school diploma or G.E.D. equivalent.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- HR
- Human Relations
- Industrial Relations
Keywords
- Airport Representative (Arabic Speaker)
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Marriott International
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish.
https://ejwl.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/25180415