Analyst - IT Support
Marsh McLennan
Employer Active
Posted 7 hrs ago
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Experience
5 - 7 Years
Job Location
Education
Bachelors in Computer Application(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Provide technical support via in-person, phone, chat, and virtual channels.
Assist with setup, configuration, troubleshooting, and maintenance of laptops and related hardware/software.
Respond promptly to incidents and service requests, escalating unresolved issues as necessary.
Maintain clear communication with colleagues regarding their support requests.
Document all issues and support activities following Standard Operating Procedures (SOP).
Utilize the Incident Management system (e.g., ServiceNow) to log and track support tickets.
Support proactive initiatives and collaborate with other technical teams to resolve device and system issues.
Participate in training sessions to enhance knowledge of Marsh McLennan applications and systems.
Assist with assigned projects and business-critical events, including occasional weekend or after-hours support during emergencies.
Complete compulsory training and education to maintain current technical knowledge.
Perform time tracking and resource allocation tasks as required.
Travel occasionally within the UAE to support other Marsh McLennan offices, primarily in Dubai and Abu Dhabi. Use own vehicle for travel; expenses will be reimbursed.
Desired Candidate Profile
Minimum 5 years of relevant IT support experience, preferably within professional services or a similar customer-focused environment.
Experience with ticketing systems such as ServiceNow and incident management processes.
University degree or college diploma in a technology-related discipline is advantageous but not mandatory.
Strong knowledge of desktop operating systems and software.
Effective problem-solving and troubleshooting abilities.
Familiarity with ITIL framework is preferred.
Excellent verbal and written communication skills in English with fluent business-level proficiency (required).
Proficiency in Arabic and/or a European language is a plus but not required.
Ability to work independently and collaboratively in a multicultural, open office environment.
Strong organizational skills with the ability to multitask and work under pressure.
Professional and international mindset to thrive in a diverse, multicultural workplace.
Flexibility and agility to support multiple office locations and adapt to changing priorities.
Valid UAE driving license and ownership of a car are crucial requirements due to travel needs between offices. Candidates will be compensated for travel expenses.
Company Industry
Department / Functional Area
Keywords
- Analyst - IT Support
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Marsh McLennan
Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.