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Experience
7 - 10 Years
Job Location
Education
Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Drives data intelligence and AI adoption for performance optimization.
Implement speech and sentiment analytics
Develop real-time operational dashboards
Predict call volumes using AI models
Optimize routing using AI insights
Integrate BI tools (Power BI, Tableau)
7+ years in analytics within contact center domain
Desired Candidate Profile
- Possesses a Bachelor's or Master's degree in Computer Science, Data Science, or a related field; a PhD is a plus.
- Demonstrates 7+ years of experience in data analytics, with a focus on contact centers or customer service environments.
- Holds certifications in data analytics, AI, or related fields (e.g., AWS Certified Machine Learning, Google Professional Data Engineer).
- Exhibits a deep understanding of contact center operations, including key performance indicators (KPIs) and customer service metrics.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Predictive Modeling
- Data Analytics & AI Specialist
- Contact Center Operations
- AI Implementation
- Data Mining
- Analytics & AI Manager
- Contact Center Data Science Lead
- Customer Experience Analytics Manager
Dicetek LLC
Dicetek is a global IT Solutions and Services Company established in 2006 with its corporate headquarters in Singapore. We continue to expand our global network while providing value-added cost-effective consulting services to our clients. DICETEK has operational offices in India, UAE, Singapore & USA. As a world-class company with a regional focus, we primarily concentrate on providing Information Technology Solutions and Professional Consulting Services, across different verticals like Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Real Estate & Manufacturing. We have a solid reputation in the technology industry for providing excellent services to our clients. Our values are represented by our integrity, thought leadership, and commitment to maintaining a high-level of excellence in the constantly evolving world of Information Technology.
Read MoreRizwana Ashfaq Ashfaq - Manager- Talent Acquisition
Office No. 307 - 3rd Floor, New Century Tower, Port Saeed Road,Opp. Deira City Centre, Dubai - United Arab Emirates., Dubai, United Arab Emirates (UAE)