Application Support Analyst - IT
Wynn Al Marjan Island
Employer Active
Posted 14 hrs ago
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Experience
2 - 7 Years
Job Location
Education
Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Support the implementation of gaming applications across CMS platforms, including slots, tables, cage, etc.
- Maintain and update technical documentation, user manuals, and SOPs for gaming systems.
- Collaborate with internal IT teams and business users to identify and resolve system issues and enhancements.
- Provide end-user training and support on system usage and troubleshooting.
- Contribute to the development of best practices and continuous improvement of support procedures.
- Monitor system performance and proactively identify areas for improvement or optimization.
Desired Candidate Profile
The ideal candidate for this position will have the following experience and qualifications:
- Strong analytical and problem-solving skills with attention to detail.
- Excellent interpersonal and communication skills, both written and verbal.
- Ability to prioritize and manage multiple tasks in a fast-paced, dynamic environment.
- Team-oriented with a collaborative approach to working across departments and with external vendors.
- Flexible and adaptable to shifting business needs, especially in pre-opening and ramp-up phases.
- Bachelor s degree required in computer science, information technology, or related field.
- Relevant certifications in IT support, gaming systems, or ITIL are advantageous.
- Minimum 2 years of experience providing application support within a gaming or integrated resort environment.
- Experience with industry-standard gaming software and systems such as Casino Management Systems, slot systems, and table game technologies.
- Familiarity with vendor tools and regulatory compliance within the gaming industry.
- Pre-opening experience in a hospitality or casino environment is an asset.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- IT Software
Keywords
- Application Support Analyst - IT
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Wynn Al Marjan Island
On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf. About Wynn Al Marjan Island is looking for a skilled strong>Application Support Analyst/strong> to join our strong>Information Technology/strong> team. The ideal candidate will have extensive experience in strong>Casino Gaming systems and IGT platforms/strong>, ensuring seamless application performance and support across our resort operations.
https://wam-iabkey.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/479
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