Application Support Consultant

NeoXam Tunisie

Employer Active

Posted 10 hrs ago

Experience

4 - 9 Years

Job Location

Tunis - Tunisia

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

You will be joining our team as an Application Support Consultant to:

  • Ensure the diagnosis, analysis and resolution of customer incidents and problems via our ticketing tool (JIRA)

  • Ensuring continuity of service in a production environment, by participating in the Follow The Sun initiative with international teams (APAC / US / EMEA)

  • To respect SLAs and ensure an optimal level of service for customers

  • Managing complex, highly technical incidents and actively contributing to their resolution

  • Collaborating closely with the R&D, Product and Technical Support teams to escalate and address issues

  • Contribute to the team's skills development (mentoring, knowledge sharing, internal training)

  • Contribute to enriching the knowledge base (documentation, capitalizing on solutions)

  • to be an active participant in the continuous improvement of RUN processes (quality, performance, automation)

Comp tences techniques :

  • Syst mes : Unix / Linux, Windows

  • Bases de donn es : Oracle, MySQL, SQL Server

  • Langages : SQL, Java, XML, Shell scripting

  • Serveurs d application : Apache Tomcat, WildFly

  • APIs & int gration : Webservices SOAP / REST

Desired Candidate Profile

Master's degree (BAC+5) in computer science (engineering school or equivalent)

Minimum 4 years of experience in application support, ideally in a critical environment (RUN / production)

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • Application Support Consultant

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NeoXam Tunisie

NeoXam, a software publisher specializing in Data Management, Asset Management, and Risk Management for the banking and finance sector, is experiencing strong international growth. In this context, we are recruiting a Senior Application Support Consultant to strengthen our RUN team and support our development in Europe, North America, and Asia.

Read More

https://careers.neoxam.com/jobs/7409335-consultant-support-applicatif-tunis

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