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Experience
7 - 10 Years
Job Location
Education
Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers), MBA/PG Diploma in Business Mgmt(Information Technology)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
IT operations and production support management
Incident management and major incident handling
Root Cause Analysis and problem management
Service monitoring and operational reporting
Ticketing systems and SLA management
Operational governance and documentation
Change and release readiness support
Stakeholder and vendor coordination
Risk identification and escalation
Operational investigation and issue analysis
Desired Candidate Profile
Minimum Qualifications
Bachelor’s degree in Information Technology, Computer Science, Engineering, Information Systems, or a related discipline.
Professional certification in IT Service Management, such as ITIL, is preferred.
Additional certifications in incident management, service operations, or cybersecurity are an advantage.
Minimum Experience
Minimum 7 years of relevant experience in IT operations, production support, service management, or digital platform operations.
Minimum 3 years of experience in a supervisory or leadership role managing support or operations teams.
Proven experience in incident management, root cause analysis, service monitoring, and stakeholder coordination.
Experience in government digital platforms, identity services, critical national systems, or high-availability environments is preferred.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- IT Support Manager
- Technical Support Lead
- Technical Operations Manager
- IT Team Lead
- Network Operations Lead
- Problem Solving
- Budget Management
- System Administration
Dicetek LLC
Dicetek is a global IT Solutions and Services Company established in 2006 with its corporate headquarters in Singapore. We continue to expand our global network while providing value-added cost-effective consulting services to our clients. DICETEK has operational offices in India, UAE, Singapore & USA. As a world-class company with a regional focus, we primarily concentrate on providing Information Technology Solutions and Professional Consulting Services, across different verticals like Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Real Estate & Manufacturing. We have a solid reputation in the technology industry for providing excellent services to our clients. Our values are represented by our integrity, thought leadership, and commitment to maintaining a high-level of excellence in the constantly evolving world of Information Technology.
Read MoreRizwana Ashfaq Ashfaq - Manager- Talent Acquisition
Office No. 307 - 3rd Floor, New Century Tower, Port Saeed Road,Opp. Deira City Centre, Dubai - United Arab Emirates., Dubai, United Arab Emirates (UAE)