Application Support Engineer Dicetek LLC

- Support application users through receiving application issues and requests, investigate and resolve the issues and Provide user consistent updates on progress. - Performing analyses on software application functionality and suggesting improvements. - Ensuring effective front-end and back-end functionality of applications. - Providing software application support under the supervision of the Senior Engineer. - Finish all assigned tasks with quality within the defined timebox. - Conducts unit testing and integration testing, executing the necessary bug fixing. - Consulting with the software development team, internal users, and clients to improve application performance. - Managing code migration across environments to ensure continued and synchronized functionality. - Establishing the root causes of application errors, Analyse defects, follow up with vendor for corrective actions and escalating serious concerns to the Senior Engineer. - Keeping a record of configuration changes and scheduling application updates. - Documenting processes and monitoring application performance metrics. - Providing front-end support to clients and colleagues in other departments. - Assign and review of users access requests. - Answer, evaluate, and prioritize requests for assistance from users - Maintain updated notes on ticket progress within the system, and create/update history records and related problem documentation - Collect information about problems and lead user through diagnostic procedures to determine source or error - Collect information about problems and lead user through diagnostic procedures to determine source or error - Write and revise user instruction materials relevant to supported user base along with backend process documentation and instructions - Develop and report application support analysis reports including tickets details and corrective actions.