Application Support Manager
BlackStone eIT
Employer Active
Posted 11 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Own and lead the support team (L1/L2/L3), ensuring clear responsibilities, SLAs, and escalation paths.
Shield the development team from day-to-day support noise, allowing them to focus on delivery and quality.
Implement and optimize support processes, knowledge base, and reporting (incidents, trends, recurring problems).
Oversee monitoring and alerting across applications to detect issues before they impact users.
Act as a single point of contact for internal stakeholders and customers during major incidents.
Provide regular management reports on support performance, incident trends, and improvement actions.
Desired Candidate Profile
A dedicated Application Support Manager would:
Own and lead the support team (L1/L2/L3), ensuring clear responsibilities, SLAs, and escalation paths.
Shield the development team from day-to-day support noise, allowing them to focus on delivery and quality.
Implement and optimize support processes, knowledge base, and reporting (incidents, trends, recurring problems).
Oversee monitoring and alerting across applications to detect issues before they impact users.
Act as a single point of contact for internal stakeholders and customers during major incidents.
Provide regular management reports on support performance, incident trends, and improvement actions.
This role will directly improve:
Customer satisfaction and response times
System stability and incident prevention
Product delivery velocity, by freeing developers from operational load
Visibility for management, through structured KPIs and reporting
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Application Support Manager
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