Job Description

Roles & Responsibilities

Company Overview:

Bamboo Card is a leading e-gift card distribution agency, with an API and a commitment to delivering seamless and innovative solutions to our clients. Join our growing team and be part of a company that values excellence, collaboration, and continuous improvement.

Job Summary:

We are seeking a skilled and motivated IT Support Specialist (Level 2) to provide technical support and ensure smooth IT operations across Bamboo Card. This role requires a professional who can handle both Level 0 (basic troubleshooting) and Level 1 (intermediate support) tasks while performing advanced Level 2 responsibilities. The ideal candidate will have a strong background in SQL and .NET Core, with at least 2 years of experience in IT support or a related field.

Advanced Troubleshooting: Diagnose and resolve complex technical
issues related to hardware, software, network, and application systems.
Backend Debugging: Utilize your .NET Core skills to debug and improve
backend systems, ensuring optimal performance and reliability.
Data Analysis: Employ SQL queries to create reports, identify trends, and
troubleshoot issues.
Incident Management: Manage and resolve escalated incidents,
ensuring timely resolution and minimal impact on business operations.
Problem Management: Identify root causes of recurring issues and
implement preventive measures to avoid future occurrences.
Knowledge Base Management: Contribute to and maintain the
knowledge base, documenting solutions and best practices for future
reference.
Collaboration: Work closely with cross-functional teams to address
system issues, implement updates, and improve overall system
performance.
Customer Service: Provide excellent customer service, communicating
technical information clearly and concisely to both technical and non-
technical users.

Education: Bachelor s degree in Computer Science, Information Technology, or related field (preferred).
Experience: Minimum of 4 years in IT support or related roles.
Certificates: CompTIA A+ or similar is a plus
Experience with help desk ticketing systems is a plus

Technical Skills:

Proficiency in troubleshooting hardware, software, application and network issues
Strong understanding of macOS, Apple hardware, software installation, and basic networking
Experience with Apple's remote management tools (e.g., Jamf Pro).
Strong commitment to delivering high-quality support services.
2+ years experience of SQL for writing and debugging queries.
2+ years experience .NET Core for backend development and troubleshooting.

Escape to Paradise: Enjoy 22 working days of vacation leave plus bank holidays to recharge and explore your dream destinations.
Total Wellness Package: Experience peace of mind with comprehensive Advance Medical and Dental Health Insurance coverage.
Invest in Your Success: Unlock your potential with a generous USD1,000 annual Professional Development allowance, empowering you to excel in your field through accredited studies.
Luxe Living: Elevate your lifestyle with an exclusive membership granting access to top-tier hotels, rejuvenating spas, and state-of-the-art gyms.
Bond Beyond Work: Forge lasting connections through Quarterly Team Socials, where camaraderie and fun take center stage.
Celebratory Feasts: Join Welcome Lunches, a delightful tradition where your team gathers to celebrate new beginnings over delicious meals.

Application Support Specialist L2 (.Net) Bamboo Card

Application Support Specialist L2 (.Net)
Bamboo Card