Application/Technical Support Engineer
Devoteam International
Employer Active
Posted 12 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
The position combines user support and technical contribution:
- Incident management: Handling user tickets via ServiceNow (analysis, prioritization, N1/N2 resolution, escalation to development teams) and monitoring critical incidents.
- Functional support: User support and participation in the training of new users if necessary.
- Technical monitoring: Investigation of signal anomalies, participation in bug correction and implementation of fixes.
- Documentation: Creation and updating of guides, procedures and user manuals.
- Testing and validation: Participation in functional testing campaigns and writing of test plans.
- Coordination: Communication with third-party and technical teams on incidents, releases and new features.
Comp tences techniques :
- SQL: Simple queries for data verification and analysis
- .NET / C#: Code reading and log analysis
- Azure: hosting and application environment
- HTML/JavaScript: Basic concepts for front-end analysis
- Postman / Swagger: tests d API (atout)
- ServiceNow: Incident and Request Management
Desired Candidate Profile
Bachelor's degree (Bac+3) in IT, Business Analysis or a similar field
- Experience in application support (ideally on Docebo or another e-learning platform) - minimum 3 years
- Ability to analyze and prioritize tickets and coordinate with developers for their resolution
- Good level of English to communicate with international teams
Company Industry
- Recruitment
- Placement Firm
- Executive Search
Department / Functional Area
- IT Software
Keywords
- Application/Technical Support Engineer
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Devoteam International
Devoteam is an international leader in consulting on digital strategy, technology platforms, cybersecurity, and the digital transformation of businesses, with 30 years of experience. Devoteam Tunisia, a subsidiary of the Devoteam Group, has been generating value for over 15 years. Working both across Africa and internationally, our team comprises more than 150 multidisciplinary consultants with diverse skills (digital transformation consultants, developers, project managers, data and cybersecurity experts) working on enriching and innovative projects.