IT Helpdesk Support Technician BANLINE GENERAL TRADING CO. L.L.C

Employer Active

Posted on 20 Apr

Experience

3 - 8 Years

Job Location

Dubai(Downtown Dubai) - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities

  • Serve as the first point of contact for employees reporting technical issues via phone, email, or in person

  • Diagnose and resolve hardware, software, and network-related problems in a timely manner

  • Install, configure, and maintain computers, printers, and other peripheral devices

  • Set up and manage user accounts, permissions, and passwords across systems

  • Support and maintain the organization's network infrastructure, including routers, switches, and Wi-Fi access points

  • Escalate unresolved issues to the appropriate internal teams or third-party vendors

  • Maintain accurate records of IT issues, resolutions, and equipment inventory

  • Assist with onboarding new employees by setting up devices, accounts, and access rights

  • Ensure data security and compliance with company IT policies

  • Provide basic training and guidance to staff on software and hardware usage

Desired Candidate Profile

What We're Looking For

Required:

  • Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field

  • Proven experience in an IT support or helpdesk role

  • Strong knowledge of Windows OS and Microsoft 365 (Outlook, Teams, SharePoint)

  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)

  • Excellent problem-solving and communication skills

  • Ability to prioritize and manage multiple support requests simultaneously


    Preferred:

    • IT certifications such as CompTIA A+, Network+, or Microsoft certifications (MCP/MCSA)

    • Experience with Active Directory and Group Policy management

    • Familiarity with helpdesk ticketing systems (e.g., Freshdesk, Zendesk, Jira)

    • Knowledge of basic cybersecurity practices

    • Experience supporting Mac OS environments

    • Hands-on experience with ERP and/or CRM systems (e.g., SAP, Oracle, Microsoft Dynamics, Salesforce) including basic troubleshooting and user support

    • Working knowledge of server environments, including Windows Server administration, maintenance, and basic troubleshooting


Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Help Desk
  • IT Assistant
  • IT Support Specialist
  • Problem Solving
  • Technical Support Representative
  • Network Support
  • System Administration
  • Customer Service
  • Troubleshooting
  • Hardware Support
  • Help Desk Analyst
  • Desktop Support Technician

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BANLINE GENERAL TRADING CO. L.L.C

Banzan Group was founded in China in 2004, it focuses on the R&D, manufacturing and sales of Aerogel Water-based Nano Insulation and Thermal Insulation Coating Material, "Infiltration-consolidation" Material for Protection and Repair of concrete/geotechnical/building, AI Pipeline Systems and Mechanical Equipment. Banzan's Mission: Build a more sustainable and safer future, creating smart and low-carbon solutions for construction and pipe system management . Banline General Trading Co. L.L.C, headquartered in Dubai (Boulevard Plaza, Tower 1, 2304, Dubai), affiliated with Banzan Group. Banline General Trading Co. L.L.C is a leading manufacturer and global distributor of innovative materials and pipeline solutions. Products, services and AI technologies in pipeline system, materials, housing construction, water conservancy, bridges, tunnels, transportation, slopes, mines, marine engineering, etc.

Read More

Dalia Derbala - Member of hiring team

Boulevard Plaza, Tower 1, 2304, Dubai, UAE +971507847968, Dubai, United Arab Emirates (UAE)

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