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Experience
8 - 10 Years
Job Location
Education
Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Designs seamless customer journeys integrating voice and digital touchpoints.
Map and redesign customer journeys
Define omnichannel engagement strategy
Integrate CRM with call center systems
Implement self-service (chatbots, IVR optimization)
Define CX metrics (NPS, CSAT, CES)
8+ years in CX and digital transformation
Desired Candidate Profile
- Possesses a Bachelor's or Master's degree in Computer Science, Information Systems, or a related field, providing a strong technical foundation.
- Holds relevant certifications such as CCXP, or similar, demonstrating a commitment to CX excellence.
- Has extensive experience (8+ years) in CX architecture, with a proven track record of successful omnichannel implementations, showcasing expertise and hands-on experience.
- Demonstrates experience in the Retail, Finance or Telecom industry, understanding the intricacies of specific sectors.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Customer Experience Manager
- Customer Experience Consultant
- Digital Experience Architect
- CRM Systems
- Marketing Automation
- Customer Experience Management
- CX Innovation Lead
- Customer Centricity Architect
Dicetek LLC
Dicetek is a global IT Solutions and Services Company established in 2006 with its corporate headquarters in Singapore. We continue to expand our global network while providing value-added cost-effective consulting services to our clients. DICETEK has operational offices in India, UAE, Singapore & USA. As a world-class company with a regional focus, we primarily concentrate on providing Information Technology Solutions and Professional Consulting Services, across different verticals like Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Real Estate & Manufacturing. We have a solid reputation in the technology industry for providing excellent services to our clients. Our values are represented by our integrity, thought leadership, and commitment to maintaining a high-level of excellence in the constantly evolving world of Information Technology.
Read MoreRizwana Ashfaq Ashfaq - Manager- Talent Acquisition
Office No. 307 - 3rd Floor, New Century Tower, Port Saeed Road,Opp. Deira City Centre, Dubai - United Arab Emirates., Dubai, United Arab Emirates (UAE)