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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
YOUR ROLE
- Oversee daily Butler operations to ensure exceptional and personalized service for all guests.
- Coordinate the full guest journey, including pre-arrival, arrival, in-room experience, stay, departure, and post-stay follow-up.
- Observe guest preferences and ensure they are documented and consistently executed across the team.
- Lead and support butler staff through training, coaching, and regular quality inspections.
- Act as a liaison with Front Desk, Housekeeping, and other departments to ensure seamless communication and service delivery.
- Manage special attention guests, including personalized amenities, in-room dining service, and airport pick-up/drop-off arrangements.
COULD THIS BE YOU?
- You bring 2 3 years of experience as a Butler Supervisor or in a luxury guest service role within a 5-star hotel.
- You excel at creating personalized, detail-oriented guest experiences and maintaining discretion at all times.
- You communicate with clarity, warmth, and confidence, ensuring guests feel cared for and colleagues feel supported.
- You are highly organized, able to multitask, and comfortable leading a team in a fast-paced luxury environment.
- You are proficient with hotel systems such as Opera, KC, 360, and you adapt quickly to new technology.
- You have strong knowledge of local attractions and can craft memorable and bespoke guest recommendations.
Desired Candidate Profile
You bring 2 3 years of experience as a Butler Supervisor or in a luxury guest service role within a 5-star hotel. You excel at creating personalized, detail-oriented guest experiences and maintaining discretion at all times. You communicate with clarity, warmth, and confidence, ensuring guests feel cared for and colleagues feel supported. You are highly organized, able to multitask, and comfortable leading a team in a fast-paced luxury environment. You are proficient with hotel systems such as Opera, KC, 360, and you adapt quickly to new technology. You have strong knowledge of local attractions and can craft memorable and bespoke guest recommendations.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Assistant Chief Butler
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Rosewood Hotels and Resorts
OUR PURPOSE AND CULTURE We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place. THE TEAM You will join the Butler team at Rosewood Abu Dhabi, a highly dedicated group committed to delivering personalized and elevated service throughout the guest journey. Working closely with the Front Office, Housekeeping, and Food & Beverage teams, you will report directly to the Director of Rooms, playing an essential role in upholding the standards and reputation of Rosewood s butler service.