Assistant Credit Manager Rosewood Hotels and Resorts

Essential Duties and Responsibilities:

• Review credit applications from companies and organizations. Assess the credit worthiness of customers for accounts receivable.
• Maintain the city and guest ledger. Verifies the completeness and accuracy of all client account activity. Reviews night audit reports, verifying accuracy of all client account transactions. Administers corrective action as warranted.
• Regularly review outstanding folios and accounts in guest ledger. Discuss folios with large balances with Front Office to ensure adequate credit card authorizations are obtained.
• Periodically issue an updated listing for those individuals, companies, and organizations for which credit is currently extended to keep everyone involved informed. Ensure operations staff follows credit policies to maximize cash flow and minimize bad debt.
• Ensure current billing of accounts receivable invoices to clients. Review collection status of the accounts receivable listed in the Schedule of Accounts Receivable from the system.
• Prepare a report for uncollectible accounts receivable and request the Director of Finance Business Partner to approve the write off as a bad debt. Attempt collection of all bad debts.
• The Asst Credit Manager needs to advise Sales Managers and Front Office Manager regularly regarding customers and travel agencies who have uncollectable balances. Prepare a report to the Director of Finance Business Partner regarding all matters, which may have an impact on the collectability of accounts receivable.
• Hold a Credit Committee Meeting at least once a month to report on the collectability status of accounts receivable and devise ways to collect.
• Work closely with the Accounts Receivable to verify that vouchers and invoices are being prepared correctly and invoices are sent out promptly. Any Problems should be reported to the Director of Finance Business Partner
• Verify all credit card sales are settled, payments are received from the credit card companies and no unsettled sales vouchers remain.
• Handle all matters such as notice handling procedures and services with the credit card companies. Ensures timely response and resolution of credit card charge backs and returned checks.
• Make arrangements with collection agencies and attorneys representing the hotel for the collection of bad debts.