Assistant Dispatch Manager Calo Inc.

Main Responsibilities

• Oversee and develop processes and tools to increase productivity, efficiency, and maximize output
• Oversee customer orders from portioning and meal changes to the delivery of the final product.
• Resourcefully solve any issues that arise and seize control of any problematic situation
• To monitor and control all aspects of Food preparation, Dispatch, and logistics to ensure consistency and a high level of quality at all times.
• To allocate dispatch employees over the division based on established business levels for that day, and to ensure that work is finished on time.
• To assign responsibilities to subordinates and to check their performance periodically.
• To handle and investigate customer complaints or problems in coordination with the customer service and QA Manager
• Ensures that health, hygiene, and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures.
• To be fully aware and conversant with HACCP policies and procedures, and is responsible for integrating them in the day-to-day operation.
• Manage and supervise the entire team, ensuring adherence to portioning and chopping guidelines.
• Prepare the team schedule according to business needs.
• Lead and perform all supervisory tasks effectively.
• Act as a replacement for the Dispatch Manager during their absence.
• Ensure all company standards are properly implemented and maintained.
• Prepare reports to identify business growth in the MP and plan accordingly.
• Order dispatch utensils, plan for seasonal growth, and manage the business with the lowest possible costs during seasonal fluctuations.