Assistant Front Office Manager

Accor Group

The Assistant Front Office Manager supports and oversees the daily operations of the front office, ensuring efficient service delivery, guest satisfaction, and adherence to Accor brand standards. This role requires strong leadership, operational expertise, and a passion for creating memorable guest experiences.

Key Responsibilities

• Supervise, train, and motivate the front office team to deliver exceptional guest service.
• Oversee guest check-in and check-out processes, ensuring accuracy and efficiency.
• Handle guest inquiries, special requests, and complaints promptly and professionally.
• Manage room allocations, VIP arrivals, and special guest arrangements.
• Coordinate with other departments to maintain smooth hotel operations.
• Monitor front office performance metrics and take proactive measures for improvement.
• Assist in developing and implementing strategies to enhance guest satisfaction and operational efficiency.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Maintain up-to-date knowledge of hotel products, services, and local attractions.
• Participate in revenue management activities to maximize occupancy and yield.
• Manage department budgets, forecasts, and cost control measures.
• Conduct regular team briefings and performance evaluations.
• Oversee front office training programs and promote professional growth among team members.
• Handle emergencies and ensure all front office activities align with safety protocols.
• Support digital and technology initiatives for improved guest experiences.