Assistant Front Office Manager MOVENPICK

Employer Active

Posted 6 hrs ago

Experience

2 - 6 Years

Job Location

Morocco - Morocco

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job description

As part of the development of its activities and the strengthening of its teams, the Mövenpick Hotel Mansour Eddahbi Marrakech is recruiting an Assistant Front Office Manager.

Main missions:
• Assist the Front Office Director in the daily management of reception operations.
• Manage and organize the activities of the Front Office by guaranteeing impeccable customer service in accordance with the brand's standards.
• Ensure the coordination of the reception and ensure the satisfaction of customers throughout their stay.
• Oversee the management of reservations, special requests, invoicing and financial procedures.
• Ensure the accurate updating of customer files in the PMS and ensure the follow-up of the ALL loyalty program.
• Participate in the recruitment, training, evaluation and development of reception teams.
• Co-lead and motivate the team in order to create a positive dynamic oriented towards service and excellence.
• Deal quickly and efficiently with customer complaints by providing appropriate solutions.
• Ensure smooth communication and effective collaboration with other departments (Housekeeping, Catering, Security...).
• Regularly propose improvement actions aimed at optimizing operational performance and customer satisfaction.

Profile sought:
• Diploma in hotel management or equivalent.
• Proven experience in a similar position, ideally in high-end or luxury hospitality.
• Excellent communication, service and customer orientation skills.
• Ability to handle demanding situations and make quick decisions.
• Attention to detail, rigor, organization and team spirit.
• Careful presentation, professional attitude and enthusiasm for the hotel world.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Chefs
  • F&B
  • Housekeeping
  • Front Desk

Keywords

  • Assistant Front Office Manager

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MOVENPICK

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Read More

https://careers.accor.com/global/en/job/assistant-front-office-manager-f-h-in-moevenpick-marrakech-marrakesh-morocco-jid-76416

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