Assistant General Manager

Client of Cutting Edge Recruitment

Main Responsibilities:

• Assist the General Manager in overseeing all restaurant and catering operations to ensure quality service and customer satisfaction.
• Monitor the performance of restaurant managers and staff, providing guidance and support as needed.
• Ensure compliance with health and safety regulations across all locations.
• Oversee inventory management, ensuring optimal stock levels and minimizing waste.
• Ensure that all restaurants and catering events deliver exceptional customer service.
• Address customer feedback and complaints promptly, resolving issues to maintain customer loyalty.
• Implement initiatives to enhance customer experience and increase customer retention.
• Assist in developing and managing budgets for the group of restaurants and catering services.
• Monitor financial performance, including revenue, expenses, and profitability, and provide regular reports to the General Manager.
• Identify cost-saving opportunities without compromising service quality.
• Assist in recruiting, training, and developing restaurant managers and key staff members.
• Conduct performance evaluations, provide feedback, and implement improvement plans as necessary.
• Foster a positive work environment that encourages teamwork, professional growth, and high employee morale.
• Collaborate with the General Manager to develop and implement strategic plans to grow the business.
• Identify market trends and customer preferences to inform menu development and service offerings.
• Assist in the expansion and opening of new restaurant locations and catering services.
• Work with the marketing team to develop and implement promotional strategies to attract new customers and retain existing ones.
• Oversee the execution of marketing campaigns, including special events, holiday promotions, and new product launches.