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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We are seeking a dynamic and customer-oriented Assistant Manager Guest Service to join our team in Coimbatore, India. In this role, you will be responsible for maintaining high-quality guest services and assisting the Guest Service Manager in overseeing the daily operations of our hotel's front-of-house services.
- Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals, departures, rooming, and special requests
- Assist in optimizing hotel occupancy and room rates to maximize revenue
- Handle guest complaints professionally and effectively, ensuring prompt resolution
- Support the Guest Service Manager in operating a highly proficient and productive guest services department
- Conduct and assist in training programs for the Guest Service team
- Collaborate with other departments to ensure seamless guest experiences
- Implement and maintain standard operating procedures for the guest service department
- Monitor and improve systems and procedures to enhance operational efficiency
- Assist in managing reservations and coordinating with housekeeping for room readiness
- Contribute to sales efforts by promoting hotel services and special offers
- Ensure compliance with health and safety regulations
- Participate in departmental meetings and continuous improvement initiatives
Desired Candidate Profile
- Teritary education in any discipline and hotel related experience
- Minimum 2 years experience in supervisory position in the service industry
- English with knowledge of second language preferred
- Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel s computer system
- Knowledge of operations of Bell, Concierge & Valet operations
- Knowledge of processes and procedures of delivery systems. Currently SSM/RSM
- Communication skills for all levels of colleagues/guests, confident, clear English
- Interpersonal skills to deal with guests and colleague issues
- Posses leadership qualities
- Leads to constantly improve the guest service experience
- Willingness to embrace changes and new technology
- A team player, guest focused and service oriented attitude
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Assistant Guest Relation Manager
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