Assistant Guest Relation Manager
AccorHotel
Employer Active
Posted on 17 Oct
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Experience
1 - 7 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Making sure all guest feedbacks are updated in the VIP Tracking sheet and Guest Feedback.
- Coordinates all VIP stay preparation.
- Manages All-Star production.
- Interacts with all guests during check-in, out and during stay to improve GSS scores.
- Assists in identifying training needs, develops formal training plans and implements training sessions for GR officers.
- Supervises the GR tasks daily(AM/PM).
- Makes sure that pending issues in the GR log book are handled.
- Handles guest complaints and refers them as necessary. Follows up on corrective action.
- Assist in managing daily operations of the Guest Relations department
- Oversee and coordinate guest services, including check-ins, check-outs, and special requests
- Train and mentor Guest Relations staff to maintain high service standards
- Handle complex guest issues and complaints, ensuring timely and satisfactory resolutions
- Collaborate with other departments to enhance overall guest satisfaction
- Implement and maintain guest feedback systems to continuously improve service quality
- Assist in developing and implementing guest relations policies and procedures
- Monitor and analyze guest satisfaction metrics, providing regular reports to management
- Ensure compliance with hotel standards and local regulations
- Participate in departmental meetings and contribute to strategic planning initiatives
Desired Candidate Profile
Previous experience in a supervisory or leadership position preferred
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and conflict resolution skills
- Proven customer service expertise with a focus on guest satisfaction
- Effective time management and organizational skills
- Proficiency in Microsoft Office suite and knowledge of hospitality management systems
- Understanding of hospitality industry standards and best practices
- Ability to work flexible hours, including evenings, weekends, and holidays
- Fluency in English; knowledge of Arabic or other languages is a plus
- Adaptability to the dynamic hospitality environment in Cairo
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- HR
- Human Relations
- Industrial Relations
Keywords
- Assistant Guest Relation Manager
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