Assistant Manager

Mandarin Oriental

About The Job

Based at the Mandarin Oriental Downtown, Dubai within the Food and Beverage Service section of our Greek Restaurant in Dubai, the Assistant Manager, will support the Restaurant Manager in overseeing daily operations, ensuring smooth service and exceptional guest experiences. Lead and motivate the team, uphold brand and quality standards, and handle guest feedback with professionalism. Additionally, will assist with staff scheduling, inventory control, and maintaining compliance with health and safety. Assistant Manager reports to the Restaurant General Manager.

As an Assistant Manager, you will be responsible for the following duties:

• Assist the Restaurant General Manager in overseeing all operational aspects, ensuring smooth shift management, and taking charge in the manager s absence.
• Enforce brand standards, SOPs, and quality measures, while supervising cleanliness and maintenance through regular walk-throughs.
• Provide leadership and motivation to the team, support colleague scheduling, and participate in staff development, including coaching and performance management.
• Ensure exceptional guest satisfaction by handling complaints effectively, managing VIP service, and creating memorable WOW moments aligned with LQE standards.
• Support in managing outlet budgets, labour costs, P&L reviews, and maintaining accurate POS setup and menu content.
• Assist in organizing promotions and festive events, monitor competition and dining trends, and contribute innovative ideas to enhance restaurant offerings.
  
  

As An Assistant Manager, We Expect From You

• High school diploma or equivalent; Degree or Higher National Diploma in Hospitality/Hotel/Business Management is an advantage.
• Minimum 2 years experience as an Assistant Manager in a high-volume, 5-star hotel or luxury restaurant environment
• Strong understanding of Greek cuisine concepts and ability to train team members effectively
• Effective communication skills in English (verbal & written); knowledge of additional languages is a plus.
• Proven leadership, coaching, and conflict-resolution abilities
• Flexibility to work varied shifts, including evenings, weekends, and holidays