Assistant Manager - Learning & Development

Wynn Al Marjan Island

The primary duties and responsibilities of this role are:

• Act as a business partner to operational departments, assisting departmental trainers and department heads to identify departmental training needs and aligning all learning programs and resources to property-wide standards.

• Collaborate with Departmental Heads to identify learning gaps, develop and design learning interventions and drive performance improvement plans.

• Support the overall Learning and Development team by driving training and awareness of brand values and service culture across all operational areas.

• Ensure all learning activities and resources are aligned to the brand, regulatory and Forbes Travel Guide standards.

• Monitor guest experience metrics and identify service improvements, integrating insights into monthly training plans.

• Guide, coach and mentor a pool of departmental trainers to deliver consistent, high-quality training.

• Monitor and evaluate departmental training effectiveness, providing feedback and action plans for service improvement.

• Develop and upskill departmental trainers through regular workshops, upskilling programs and performance reviews.

• Apply project management skills to coordinate multiple training programs with competing deadlines.

• Track and coordinate attendance for mandatory training sessions and property-wide learning events.

• Collaborate with Wynn Resorts training partners to share best practices and leverage shared resources.

• Mentor junior L&D team members and support their professional development.

• Maintain project timelines, manage resources, and work independently with minimal supervision.

• Maintain accuracy in administrative records for all learning and engagement reports and materials.

• Adhere to all rules and regulations in accordance with business related policies.

• Demonstrate a high level of resort and product knowledge, regularly attend training as required by the business.

• Report directly to the L&D Manager and perform any additional responsibilities as assigned.