Assistant Manager Operations - tMart talabat

Support the implementation and monitoring of operational processes to ensure efficiency, productivity, and service quality.

Oversee daily operations within assigned areas (e.g., dark stores, fulfillment, last-mile logistics, customer experience).

Ensure adherence to standard operating procedures (SOPs) and company policies.

Identify operational issues and escalate or resolve them in a timely manner.

Assist in monitoring inventory accuracy, order fulfillment rates, and delivery timelines.

Conduct regular field visits across assigned areas to audit operations, ensure on-ground compliance, and identify improvement opportunities.

Track and analyze key operational KPIs such as order accuracy, delivery SLAs, waste, and productivity.

Prepare regular reports on operational performance and highlight improvement areas.

Support data-driven decision-making by providing insights and recommendations.

Supervise and support frontline teams, ensuring productivity and adherence to schedules.

Assist in onboarding, training, and coaching of operations staff.

Foster a positive and performance-driven work environment.

Coordinate staffing and shift planning to meet operational requirements.

Identify inefficiencies and support the implementation of process improvements.

Work closely with the Operations Manager to execute improvement initiatives.

Support cost-control measures while maintaining service quality.

Coordinate with internal teams such as supply chain, category, customer service, and finance to ensure smooth operations.

Act as a point of contact for operational issues and ensure timely resolution.

Ensure accurate use of operational systems (e.g., inventory management, order management systems).

Support system adoption and provide feedback for enhancements.

Maintain data accuracy and integrity across systems.