Assistant Manager - Partnerships Almosafer

Responsibilities:

Gift Card Administration:

1. Serve as the primary liaison with gift card and loyalty partners, overseeing all operational, financial, and technical integrations.
2. Lead financial reconciliation and reporting on gift card sales, redemptions, liabilities, and program KPIs.
3. Negotiate contracts, terms, and agreements with vendors and retail partners to expand and optimize offerings.
4. Maintain partnerships with vendors and retailers to expand the company s gift card offerings.
5. Oversee the distribution and sales management of digital gift cards.
6. Coordinate with internal teams to ensure that gift card promotions and redemptions are effectively implemented across all channels.
7. Monitor and report on gift card sales, redemptions, and other key performance indicators (KPIs) to track program success.
8. Prepare regular reports on program performance, operational issues, and customer feedback to senior management.

Loyalty Strategy Administration:

1. Support the execution of loyalty strategies aimed at increasing customer retention and lifetime value.
2. Work with cross-functional teams (IT, Marketing, Customer Service) to ensure loyalty systems are updated and functioning smoothly.
3. Analyze program performance data to identify trends, opportunities for improvement, and report findings to management.

Process Improvement:

1. Work with the department leads in continuously evaluating and improving operational processes related to gift card and loyalty management to enhance efficiency and customer satisfaction(as applicable).
2. Stay updated on industry trends and best practices to ensure the company s programs remain competitive.