Assistant Manager - Relationship Management DUBAI PROPERTIES GROUP LLC

Employer Active

Posted 7 min ago

Experience

2 - 4 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Bachelor of Business Administration

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Build and maintain long-term relationships with high-value clients, serving as their primary point of contact.
  • Develop and maintain detailed customer profiles to personalize services and anticipate client needs.
  • Regularly engage with VIP clients to understand expectations, offer tailored solutions, and enhance satisfaction.
  • Ensure all interactions adhere to Service Level Agreements (SLAs), delivering consistent and high-quality service.
  • Oversee and coordinate property inspections, snagging processes, and key handover schedules.
  • Address and resolve issues related to payments, documentation delays, property modifications, and handover concerns.
  • Proactively communicate with clients before issuing legal notices for overdue payments or property terminations.
  • Work closely with Legal, Finance, and Operations teams to ensure a smooth transaction and handover process.
  • Handle inquiries and concerns promptly, ensuring client satisfaction and retention.
  • Follow up on overdue payments, ensuring timely settlements within agreed timelines.
  • Provide proactive, solution-oriented communication to prevent escalations and enhance the overall VIP experience.
  • Work closely with internal teams (Sales, Legal, Operations, and Customer Experience) to ensure a seamless service journey.
  • Identify opportunities for process improvements, personalized engagement, and operational efficiencies.
  • Contribute to the continuous refinement of customer service strategies and VIP experience initiatives.

Desired Candidate Profile

  • Bachelor’s degree in business management; Real Estate, hospitality or a related field. Master’s degree preferred
  • Advance diploma in customer relationship management / Certificate in customer relationship management – Preferred
  • The ideal candidate should have 2-4 years of experience in customer service management, especially with high-value or VIP clients, preferably in real estate or luxury services.
  • Must possess a strong understanding of real estate transactions and customer service operations and be able to handle high-net-worth clients, resolve issues, and drive loyalty.
  • Key skills include excellent communication, problem-solving, stakeholder management, and proficiency in CRM tools.
  • The role requires the ability to build rapport, manage multiple tasks, work in fast-paced environments, and possess strong organizational, negotiation, and conflict resolution skills.
  • Attention to detail and proficiency in English and the native language are essential.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

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DUBAI PROPERTIES GROUP LLC

Dubai Holding Real Estate

Jayanthi

PO Box 500272., Dubai Business Bay, Dubai UAE, Dubai, United Arab Emirates (UAE)