Assistant Manager - Sales Monitoring & Control Emirates Islamic

Sales Monitoring & Controls

• Assist in reviewing daily fraud dashboard alerts for in-house and Direst Sales Agents sourced applications and support timely resolution with proper documentation from sales teams.
• Support preliminary review of suspicious applications, identify red flags, and escalate cases to Fraud Risk & Prevention teams where required.
• Work closely with Fraud Risk & Prevention teams to analyze external fraud trend reports and internal datasets to detect suspicious patterns.
• Assist in preparing proactive reports using sourcing data to highlight abnormal or suspicious behavior.
• Support recommendations on fraud prevention measures and process improvements based on application trends, fraud typologies, and risk indicators.
• Contribute to continuous review of internal processes to strengthen controls and minimize fraud exposure.
• Assist in managing internal and external audit requirements and help ensure audit findings are addressed within stipulated timelines.
• Support daily review of System Manipulation Alerts and assist in monitoring and acting upon system edits intended to bypass approval checks.

Governance Reporting & Escalations

• Assist in creating and maintaining fraud trend dashboards, including channel-level insights, staff-level exceptions, and recurring red flags.
• Support tracking and closure of escalations related to unauthorized sourcing or policy violations.
• Help maintain audit-ready documentation of alerts reviewed, actions taken, and implemented controls.

Stakeholder coordination

• Coordinate with sales, vendors, business teams, fraud risk, and operations to support resolution of fraud alerts, system misuse, or document discrepancies.
• Assist in consequence management processes by preparing structured documentation of fraud attempts, misconduct, or control breaches.
• Liaise and support engagement with internal and external stakeholders such as Group Risk, FP&I, auditors, and business teams as required.
• Support timely resolution of regulatory, channel, and customer complaints based on defined priorities.