Assistant Manager VIP Customer Service

Emirates Islamic

Job Description

Roles & Responsibilities

Desired Candidate Profile

Job Descriptionbr> br> /strong>To comply with country regulations, we are looking for UAE talent to fill this role.br> br> strong>Job Responsibility:br> br> /strong> ul> li> Process /resolve all assigned requests/complaints in CRM within TAT . /li> li> Managing customer requirement from receipt of request/Deal to verification and closure stage. /li> li> Follow up with concern team to ensure card issuance processed within VIP TAT. /li> li> Once card number issued ensure to verify all customer details (Limit ,Name, Skyward number, DDA) /li> li> Perform welcome call to customer and guide him for card activation. /li> li> Provide brief about card product/benefits along with cycle date/due date. /li> li> Drive the team to encourage the spend of VIP customers /li> li> Monitor, detect and understand card production issues & fix them permanently. /li> li> Analyze complaints to identify the root causes and core process issues, and make appropriate system or process changes to resolve the same permanently /li> li> Preparing monthly reports on the nature and volume of VIP complaints and ensure potential VIP customers are identified /li> li> Day to day operations of the cards business including reward operations and dispute management /li> li> Handle and ensure that all BAU operations are conducted in a seamless fashion with no customer issues while all Bank processes are followed. Ensure continuous enhancement is conducted in the technology and operations for Credit & Debit Cards br> br> /li> /ul> strong>Job Skills & Qualifications:br> br> /strong> ul> li> Bachelor Graduate /li> li> Experience in Cards sourcing /Policy and Core banking systems (CRM / Way 4 / Finacle ) br> br> /li> /ul> strong>What we offer you:br> br> /strong> ul> li> Competitive salary package /li> li> Strong emphasis on work-life balance and wellbeing across the bank /li> li> World-class Learning & Development platform and career development /li> li> Generous annual leave entitlement and Private Healthcare /li> li> Preferential banking facilities for employees br> br> /li> /ul> strong>About Usbr> br> /strong>EIBbr> br>Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Sharia principles.br> br>As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.br> br>Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.br> br>We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities./p>