Assistant Operations Manager Ghobash Group

Duties and responsibilities:

• Contribute to short and long-term organizational planning and strategy as a member of the management team
• Risk Management and implementation of Quality Management Program.
• Liaise with corporate managers to address legal, contractual and purchasing issues and requirements.
• Demonstrates appropriate delegation and coordination of tasks and duties in the operations of the clinic, using appropriate organizational/priority setting skills.
• Establishes a system of communication to coordinate activities/functions.
• Track performance of clinical and non-clinical employees
• Develops the leadership skills of staff through delegation of responsibility.
• Empowers staff to achieve their best professionally and guides them through creative problem solving.
• Assisting in preparation of monthly MIS reports
• Manage all functions within the facility.
• Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions.
• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
• Providing consulting services on matters related to business development, insurance questions, and business structure and growth.
• Ensuring that the work of the department is effectively coordinated with other departments/sections in a timely manner and is aligned to the overall facility goals
• Engages in health promotion activities in the healthcare organization and community.
• Provides a suitable environment that supports patient and family learning.
• Facilitates and promotes education and effective communication between the patient, family, interdepartmental, and the interdisciplinary healthcare team as required.
• Support quality education, orientation program, and participates in career development.
• Responsible for compliance and department of health (DOH) and Insurance regulations.

Accountabilities:

• Deliver on operational budget and cost-saving targets.
• Maximize resource utilization and scheduling efficiency.
• Increase revenue through reduction in cancellations and improved patient throughput.
• Manage vendor and service contracts.
• Support timely and accurate financial reporting.
• Achieve 100% regulatory and accreditation compliance.
• Maintain >90% patient satisfaction.
• Ensure operational readiness for audits and inspections.
• Improve staff retention and engagement.
• Standardize processes through SOP implementation across all departments.