Assistant Outlets Manager

Novotel Hotels

Job Description

Engaging service, delicious cuisine and distinctive surroundings make every special event, a truly memorable affair. As Outlet Manager, you will liaise between multiple departments to ensure the success of every group function and model exceptional service and leadership skills among your team.

• Consistently offer professional, friendly and engaging service
• Lead and manage the Outlets team in all aspects of the department and ensure service standards are followed
• Address guest concerns and react quickly and professionally
• Train Supervisors and colleagues
• Balance operational, administrative and Colleague needs
• Conduct regularly scheduled departmental meetings
• Work closely with the Culinary and Stewarding team to ensure all banquet/meeting requirements are in place
• Work with the Conference Services & Catering department to ensure that revenue and guest satisfaction levels are maximized
• Manage the departmental budget
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned
  
  

Qualifications

• Previous leadership experience in food & beverage required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times