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Job Description
Roles & Responsibilities
As a Assistant SPA Manager, you will lead the SPA operations to drive success through strategic leadership and ensure exceptional guest experiences.
What you will be doing:
- Oversee and manage all day-to-day spa operations to meet business objectives.
- Develop long-term strategies, performance benchmarks, and standards to deliver consistent high-quality service.
- Promote teamwork and a collaborative environment, placing emphasis on service excellence.
- Provide direction, coaching, and motivation to team members, setting clear expectations and goals.
- Participate in hotel leadership meetings and cross-department collaboration.
- Create and manage staff schedules aligned with business demands, special events, and operational priorities.
- Ensure all team members are trained to the highest standard.
- Promote and sell spa services and treatments to maximize revenue.
- Monitor individual retail performance, providing coaching and incentives to drive sales.
- In collaboration with other key departments, plan and execute spa promotions and seasonal packages, evaluating success and ROI.
Desired Candidate Profile
Minimum experience of two years in a similar role in a luxury hotel.
- Proven team leader with a high level of energy and motivation and a proven track record of living the company s values.
- You re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
- You combine analytical and methodical thinking with high attention to detail and a solution-focused approach.
Company Industry
Department / Functional Area
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ACCOR
The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.