Assistant Training Manager ( F & B) TRIO Cafe LLC

Key Responsibilities

1. Training Strategy & Planning

• Develop a comprehensive annual training plan aligned with business goals and operational needs.

• Conduct training needs analyses across all F&B departments to identify skill gaps and performance challenges.

• Create structured learning pathways for new hires, supervisors, and high‑potential employees.

2. Training Program Development

• Design and update training modules covering service standards, product knowledge, hygiene and safety, upselling, guest engagement, and leadership skills.

• Develop onboarding programs for new F&B employees to ensure smooth integration and consistent service delivery.

• Create training materials such as manuals, SOPs, e‑learning content, videos, and assessments.

3. Training Delivery

• Facilitate engaging classroom sessions, on‑the‑job training, role‑plays, and practical demonstrations.

• Coach and mentor F&B staff and supervisors to reinforce learning and improve performance.

• Conduct pre‑opening training for new outlets or renovated venues.

4. Performance Monitoring & Evaluation

• Track training attendance, completion rates, and post‑training performance improvements.

• Evaluate training effectiveness through assessments, mystery audits, guest feedback, and operational KPIs.

• Provide regular reports and recommendations to management on training outcomes and areas for improvement.

5. Compliance & Standards

• Ensure all training programs comply with food safety, hygiene, and regulatory requirements.

• Maintain updated knowledge of industry trends, best practices, and brand standards.

• Support internal and external audits by ensuring proper documentation and staff competency.

6. Collaboration & Communication

• Work closely with F&B Managers, HR, and Quality Assurance teams to align training with operational needs.

• Support talent development initiatives such as succession planning and leadership development.

• Foster a culture of continuous learning and professional growth within the F&B team.