Job Title:

Position Title: Assistant Vice President (AVP) – Servicing & Disbursements (Arabs)

Location: Dubai

Client: An Islamic Bank

Job Purpose

To manage the Customer Servicing & Disbursements Unit of Home Finance Operations, covering repayments, disbursements (Legacy Portfolio), reconciliations, Lodgment Unit, files and securities retrievals, collection department issues and RSU solutions, mortgage release requests, retention requests, customer service requests, and related activities. The role ensures timely and accurate processing of transactions in line with the bank’s policies and processes.

Key Responsibilities

1. Oversee servicing unit daily work, including Life Takaful for existing customers and new originations, after-sale services, EMI PDCs, and bounce PDCs management.
2. Oversee the receiving and execution of all after-sale service applications received through Finnone. Monitor queues to ensure no applications remain pending beyond the agreed timeline. Review and authorize file closings before sending to main archive.
3. Ensure all customer servicing requests are executed in a timely manner in line with agreed policies and procedures.
4. Manage cheque/SIO presentation and GL reconciliation: ensure all customer cheques/SIO are presented to the bank for clearing on the due date.
5. Ensure all customers are adequately covered for life and property Takaful. Handle timely premium payments to the Takaful company, process claims, and ensure reimbursements are made on time.
6. Create and maintain a proper control environment to ensure routine activities (daily, weekly, monthly, quarterly, yearly) comprising processing of transactions and reporting are performed in a timely and accurate manner. Ensure proper dual controls, segregation of duties, and checks/balances exist over manual and system processes to prevent or detect errors.
7. Analyze identified and unidentified problems within the department; suggest remedial solutions in consultation with the Head of Department and Chief (where required) and ensure approved solutions are implemented.
8. Ensure IT improvement action plans to prevent and detect errors, and strengthen control environment, are implemented.
9. Work with Business to design and implement process and system solutions for new and arising business situations (e.g., cancellations and consolidations).
10. Identify operational risk areas and take necessary steps to mitigate them.
11. Align with the company’s operational risk management policies to ensure internal audit ratings are satisfactory and audit comments are implemented as per agreed plans.
12. Assist in ensuring all accounts under Home Finance Operations ownership are reconciled regularly, with formal sign-off sent to the Finance Department.
13. Perform any additional/new tasks or responsibilities assigned by the line manager.