Associate, End User Services - Quality First Abu Dhabi Bank FAB

Posted on 12 Mar

Experience

0 - 5 Years

Job Location

Abu Dhabi - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

1. System Maintenance & Troubleshooting Diagnose and fix hardware, software, and network issues.

2. System Installation & Configuration Set up computers.

3. Software & Hardware Upgrades Keep IT systems updated and recommend improvements.

4. Keep up with the latest technology to provide efficient solutions.

Customer Care Responsibilities

1. Assist users with IT problems to ensure minimal downtime.

2. Explain possible solutions and involve customers in decision-making when appropriate.

3. User Training & Education Teach employees how to use new software or devices effectively.

4. Clear Communication Explain technical issues in simple terms to non-technical users.

5. Customer Feedback Handling Gather and respond to user feedback to improve IT services.

Collaboration & Continuous Improvement

1. Research & Development Stay updated with new technology trends and best practices.

2. IT Policy Implementation Ensure compliance with company policies and IT standards.

Desired Candidate Profile

  • Unemployed UAEN.
  • Bachelor or Diploma degree in any tech or IT related field.
  • Excellent English/Arabic speaking skills.

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • IT Hardware Support
  • IT Hardware Repair & Maintenance

Keywords

  • Associate
  • End User Services - Quality

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First Abu Dhabi Bank FAB

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Read More

https://ehjd.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/1309

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