Associate, Professional Services Integrated Technology Group

Responsibilities:

• Gather requirements and define features specifications.
• Support project activities as directed by supervisor or more senior peers to provide onsite and remote setup, installation, configuration and training of ITG Software products.
• Develop an understanding of ITG products and general business processes in order to become a technical reference in areas of the product features and client business processes.
• Facilitate the customer engagement process including: identifying requirements, setting expectations and ensuring prerequisites are completed prior to the engagement.
• As a customer advocate and account steward, demonstrate relentless commitment to developing effective solutions to the unique challenges customers face in optimizing the effectiveness of ITG Software products
• Participate in and conduct demonstrations and events for customers evaluating ITG Software products.
• Deploy demonstration and sandbox websites loaded with relevant sample data for ITG s entire software product-line.
• Identify and resolve engagement issues, independently, to the greatest extent possible - only escalating issues as appropriate, starting within the Professional Services team.
• Identify and report software defects to development teams via bug tracking system.
• Translate business, functional and technical requirements into detailed work / development tasks; prepare Project Scope statements as guided by colleagues.
• Provide ongoing technical support for assigned accounts; manage customer communication and expectations.
• Complete special projects and assignments as assigned.

Required Skills

• Basic understanding of networking principles (IP addressing, TCP/IP protocols, DNS).
• General Software deployment / installation experience.
• Mature understanding of Software Development Lifecycles.
• Excellent written and verbal communication skills (English / Arabic).
• Excellent presentation skills.
• Team-player that is positive, proactive and a motivated self-starter.
• Experience in quality assurance processes / tools.
• Strong analytical and problem solving skills.
• Strong desire to work with others as a team and develop relationship management skills.
• Excellent time management skills.
• Detail oriented with an ability to follow and execute instructions. Ability to follow and execute instructions with little or no managerial oversight.