Automotive Sales Manager

MyPetroCareer.com

KEY ACCOUNTABILITIES:

Job Specific Accountabilities

Sales Operations

• Drive sales performance through implementation of sales and marketing initiatives in order to achievesales targets.
• Assist to develop strategies to expand the customer base and contribute to the development of thecompany s brand.
• Carry out the promotion of the company s lubricant products in order to increase sales whereverpossible, using the sales strategy and by analysing information such as past and current trends.
• Monitor key accounts performance trends and determine appropriate actions to address any issues tooptimize the business and deliver best-in-class customer service and compliance to credit policy.
• Act as a professional advisor to ensure that Company s corporate image is maintained and, in sodoing, derive maximum value from existing business.
• Participate in negotiations and become a key player in administering contractual agreements withclients in the region.
• Provide reasonable budget assumptions for the sales, that will ensure SMART Budget are set.
• Key player in budgeting and sales volume planning, tracking and reporting, compile relevant reports formanagement use.
• Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipatingnew opportunities
• Identify marketing opportunities by identifying consumer requirements, defining market share,competitor s share, and competitor s strengths and weaknesses, forecasting projected business,establishing targeted market share.
• Reach out and advice customers to maintain personal contact with all major customers in order toprovide the very best service and to deal with any problems promptly.
• Meet with agents and distributors periodically in order to discuss customer feedback about theproducts used, and to resolve any related issues they may have aiming to nurture a good relationshipwith agents and distributors in order to gauge the performance of the Company and products.
• Represent the function at seminars and exhibitions, to ensure that attendees questions can beanswered, and any potential business opportunities followed up.

Market Analytics

• Maintain and analyse customer data and provide feedback to Sr./Department Manager; advising onforthcoming opportunities to support future growth.
• Provide timely and regular market relatedfeedback (Competition, Promotions/ Sales Trend. Etc.)
• Conduct market research, market trend analysis and competitive analysis to identify threats andopportunities and develop marketing plan and activities accordingly
• Monitor market trends, competitor activities and consumer preference and position ADD s productaccordingly.

Customer Service

• Ensure that the quality of each product fully meets customer specifications through using customerfeedback and liaising with the Plant to meet their expectations.
• Advise customers on all aspects of each product, and deal with their queries and complaints, whereappropriate and act with appropriate sections to meet their queries and complaints.
• Co-ordinate the process of dealing with customer complaints by liaising with the Plant in order todiscuss the nature of each complaint and identify ways on how to resolve it and how to avoid anyfuture similar complaints.
• Ensures that the Department deals with complaints promptly and efficiently,within set procedures, and that good customer relations are maintained.

Lube-Loan Equipments

• Review lube storage and other lube related equipment requests from retail and commercialcustomers.
• Communicate with supplier and receive quotation.
• Conduct payback period calculation and get approval from Department Manager.
• Initiate PO request in the system.
• Monitor installation of lube equipments and complete GRN in the system upon successfulcommissioning of lube loan equipments.
• Raise maintenance request in case of any maintenance request from customers.

Credit and Collection

• Ensure timely collection of outstanding debts, in line with the overall plan to assure achievement ofoptimum cash flow and revenues.
• Review reports on customers payment performances and staff collection performances, received fromFinance, and initiates action where appropriate to ensure that all debts are resolved as quickly aspossible, and takes any action necessary to minimise the amounts outstanding.
• Carry out the opening of credit accounts for new customers following a thorough investigation into theircredit worthiness, to eliminate the possibility of future payment problems.
• Recommend and control the monthly approved quantity for each credit customer to ensure that salesstay within the limits of each Bank Guarantee.
• Obtain information on new customers applying for credit facilities, visits and reports customersinformation such as customers business activity, business address, bank names and address,customer s expected monthly demands, etc.

Relationship Management

• Build and maintain effective relationship with key and potential clients, interacting with businesspartners and provide expert knowledge and support to ensure operational excellence and standardapplication of operating standards.
• Develop and maintain effective business relationships with all relevant internal departments andexternal entities such as consultants, local, international and government authorities etc. with higheststandards of business ethics, whilst promptly attending to all critical issues in-order to ensure theservices required by the organization are delivered in the most effective manner.
• Maintains contact and good relationship with all clients and ensure high-level client satisfaction.