AVP & Team Leader, Liabilities - NTB Coverage DXB First Abu Dhabi Bank FAB

Key Accountabilities:

Financial:

Support the team to achieve sales and revenue objectives for all Products as per set business plan
Support the team to achieve monthly& annual set KPI objectives
Help the team by providing leads and distribute it
Distribute the team to different area to make sure maximum utilization of the market
Ensure x-sell opportunities are being tracked and sent accordingly
Maintain Daily Sales Reports on sales performance

Customers:
Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience.
Maintain and enhance relationship with key clients and increase share of wallet
Monitor the performance of all clients on boarded by the team members and be responsible for quality of CDD and documentation.
Keep close monitoring on the market and update the manager
Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experience
Call random clients and make sure proper information and services is provided
Understand and resolve/escalate customer redresses to ensure timely resolution

Learning & Growth:
Participate in the assigned People Development and L&D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Team
To ensure participation in assigned training, Learning & Developemet programmes
Awareness to competition offerings and offer suggestions to line manager to improve product/ processes
Internal Processes:
Ensure implementation of prescribed Sales & Compliance processes as per Bank's policies.
Implement governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise within respective Area.
Adhere to Risk Control Assessment process across all areas of Business Banking Department - Selling, Client Onboarding,Fraud Control,Client Application & KYC Documentation etc
Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes
Ensure to bring quality and right customers to the franchise.

Minimum Qualification
University Degree / MBA / PGDM / Sales diploma or certification preferable.
Minimum Experience
5-7 years of experience in Banking or in a Financial Industry at supervisory position.