B2B Sales Products Officer Etihad Airways

Manage pricing and incentive modelling templates to accurately reflect product and program offerings, in collaboration with relevant stakeholders

• Maintain and update incentive contract templates, ensuring compliance with current regulations and company policies.
• Effectively manage and organize internal and external inboxes, for inquiries, providing prompt responses and forwarding critical matters to appropriate team members .
• Utilize CRM systems to track, organize and manage customer data, ensuring accurate and up-to-date information is maintained .
• Create together with the Manager B2B products and contracts new sales programs focusing on specialty segments like Marine, Embassies or Students.
• Facilitate clear and timely communication with internal customers, in particular BDU s, addressing their inquiries, concerns and providing necessary information on products, programs and policies .
• Collaborate with sales policies & communication team to ensure accurate representation of relevant agency and corporate sales policies, keeping them updated and communicated internally and externally .
• Generate regular and ad-hoc reports to provide insights into sales performance, customer trends and program effectiveness, aiding in strategic decision-making .
• Maintain a strong understanding of the products, programs and offerings to provide accurate and informative support to customers and sales teams