B2B Software Customer Support Specialist Fresha

Posted on 2 Sep

Experience

1 - 6 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Role overview

Given our exciting and progressive growth plans, we are looking for an exceptional B2B Software Support Specialist to come and join our global Software as a service business.

Working collaboratively with partners, you will be accountable for Support tickets and communicate via different channels email, voice/phone, live chat, Social Media, WhatsApp, and SMS at Fresha.

This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.

Delight our partners and their clients
  • Resolve support tickets and partner contacts (from various channels and sources) using our ticketing system Hubspot, and support our partner s clients
  • Identify the root cause of issues and problems our partners are experiencing and proactively flag recurring issues, bugs and contact trends to your TL and the Fresha product teams
  • Take a consultative approach to supporting our partners to make sure they are getting the most out of our software to drive partner retention
  • Find creative solutions to partner problems and identify opportunities to improve our partners experience with Fresha and to generate more revenue for the business
  • Be a proactive problem solver, going the extra mile to delight our partners
Testing and investigating
  • Proactively test and investigate problems that our partners raise in our software
  • Reproduce the issues and problems in your own test account and test solutions to the problem that you are solving
  • Maintain your own test account and make sure all features and functionality are up to date, active and usable for testing purposes
High Performance
  • Be a high performer in the team, exceeding expectations in product knowledge, KPI achievement and living the values of Fresha
  • Adhere to our Service Level Agreement (SLA) and prioritise timely resolution of tickets
  • Take responsibility for your own performance and development, constantly learning and developing in the role and progressing through the CX structure
  • Support your CX colleagues to achieve their targets and become high performers
  • Constantly strive to raise the standards across the team to create a high performing culture
How to be successful at Fresha
  • Curious problem solver, you want to get to the root cause of problems and find creative solutions to exceed our partners expectations
  • Passionate about delighting our partners and their clients so they never want to leave Fresha and advocate for the brand
  • Deliver high quality written responses in English to partner questions and queries
  • Technical mindset, comfortable using, navigating and explaining how to use our multifaceted Health and wellness software
  • Ability to work at pace, continually learning as our software continue to grow and evolve
  • Comfortable dealing with ambiguity and learning through testing and using the product
  • Enthusiasm, positivity and a can do attitude
  • Comfortable taking feedback on board, applying it to your daily activities and demonstrating humility

Desired Candidate Profile

How to be successful at Fresha
  • Curious problem solver, you want to get to the root cause of problems and find creative solutions to exceed our partners expectations
  • Passionate about delighting our partners and their clients so they never want to leave Fresha and advocate for the brand
  • Deliver high quality written responses in English to partner questions and queries
  • Technical mindset, comfortable using, navigating and explaining how to use our multifaceted Health and wellness software
  • Ability to work at pace, continually learning as our software continue to grow and evolve
  • Comfortable dealing with ambiguity and learning through testing and using the product
  • Enthusiasm, positivity and a can do attitude
  • Comfortable taking feedback on board, applying it to your daily activities and demonstrating humility

Company Industry

Department / Functional Area

Keywords

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Fresha

About Fresha

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide.

Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date across 120+ countries.

The company is headquartered in London, United Kingdom, with 12 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.

Fresha s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Read More

https://jobs.lever.co/fresha/263da76d-9b4a-4f29-a6c4-e248a535cd66

Similar Jobs

Customer Service Officer

Customer Care Executive

Confidential Company

  • 0 - 5 Years
  • Dubai , Sharjah , Abu Dhabi - United Arab Emirates (UAE)

Call Center Agent

View All