Banqueting Coordinator MOVENPICK

Responsibilities:

Reporting to the Banqueting Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service.
• To report for duty punctually, wearing the correct uniform & name tag at all times and to maintain a high standard of personal hygiene at all times.
• Answer the telephone and log all messages as per the hotel standard.
• Preparation of BEO - Banquet event orders and responsible for ensuring they are issued and distributed in a timely fashion.
• Prepare all typed materials like proposals, contracts, change forms, and all other inter-departmental forms accurately.
• Distribute daily events reports to ensure communication with all internal departments throughout the hotel.
• Work closely with the Banquet Manager to ensure all aspects of the event have been cost-effective and serviced both clients and hotel needs.
• Tour, inspect, and monitor banquet rooms and presentations.
• Respond to requests for proposals for small meetings/events including set-up, food and beverage needs, rooms, and audio-visual needs.
• Communicating guest s requirements and any special requests in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
• Ensure that Opera Sales and Catering / Other Banqueting software are updated daily for all event space bookings.
• Follow up with the sales department to obtain/confirm all event-related information promptly.
• Maintain up-to-date activity and rate information for each account on the banqueting system.
• To coordinate all aspects of banquet events from start to finish.
• Provide and maintaining filing systems for all administrative duties as required.
• Fulfilling all administrative aspects of the Banqueting department.
• Resolve any issues or complaints promptly.
• To respond promptly & politely to any requests from the guests, Details to be noted in the logbook and follow up accordingly.
• Conduct post-event evaluations and follow-up.
• Follow departmental policies and procedures.
• Follow all safety and sanitation policies.
• Other duties as assigned.

Proven experience in event planning or banquet coordination.

• Excellent communication, both written and verbal.
• Excellent organizational, multitasking and interpersonal skills.
• Ability to resolve situations involving guest challenges.
• Attention to detail and problem-solving skills.
• Ability to work under pressure and meet deadlines.
• Ability to prioritize responsibilities.
• Flexible schedule, including evenings and weekends.
• Constant standing and walking throughout shift.
• Excellent knowledge of Microsoft Word, Excel, Power point and Internet usage.