Bell Attendant

Rotana Hotel Management ...

Employer Active

Posted 15 hrs ago

Experience

1 - 3 Years

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

As a Bell Attendant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as

  • Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
  • Maintain effective communication with all related departments to ensure smooth service delivery
  • Maintain an up to date knowledge of the hotel and local services
  • Maintain awareness of guest profile through Opera guest profile system
  • Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
  • Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
  • Deliver morning newspapers to rooms
  • Deliver guest messages and other deliveries immediately without delay in a professional manner
  • Ensure concierge desk and store room is clean tidy and well organized

Desired Candidate Profile

You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.

Company Industry

Department / Functional Area

Keywords

  • Bell Attendant

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