Beverage Manager Monkey Bar

Hyde Johannesburg Rosebank

Job Description

How does your working day look like

A Bar Manager is responsible for overseeing all aspects of the Monkey Bar s bar and beverage service, including staff management, customer service, inventory control, and financial performance. They strive to create a welcoming and enjoyable atmosphere for guests while maximizing profitability.

Key Responsibilities

Staff Management:

• Recruit, train, and supervise bar staff, ensuring high-quality service.
• Create work schedules, monitor employee performance, and address any personnel issues.
• Foster a positive and cohesive team environment.
  
  

Customer Service

• Maintain high standards of customer service and ensure guest satisfaction.
• Handle guest complaints and feedback professionally and effectively.
• Train staff in customer service best practices.
  
  

Beverage Selection And Inventory

• Manage and maintain a well-stocked bar with a diverse range of quality beverages.
• Monitor inventory levels, order supplies, and manage stock rotation.
• Control costs by minimizing wastage and theft.
  
  

Bar Operations

• Ensure the bar is clean, organized, and complies with health and safety regulations.
• Develop and implement standard operating procedures (SOPs) for efficient bar operation.
• Oversee the preparation and presentation of drinks.
  
  

Menu Development

• Create and update drink menus based on seasonal trends and customer preferences.
• Set pricing strategies to optimize profitability while staying competitive.
  
  

Financial Management

• Monitor and analyze sales, costs, and profitability.
• Develop and manage budgets, aiming to maximize revenue and minimize expenses.
• Implement sales promotions and strategies to boost bar revenue.
  
  

Marketing And Promotion

• Collaborate with the hotels marketing team to promote the bar through various channels.
• Organize and host special events, themed nights, and entertainment to attract customers.
  
  

Compliance And Licensing

• Ensure the bar adheres to all relevant laws, regulations, and licensing requirements.
• Maintain a clean record of inspections and licenses.
  
  

Security And Safety

• Implement security measures to prevent theft and ensure the safety of staff and customers.
• Handle any security issues or disturbances in a professional manner.
  
  

Reporting

• Prepare regular reports on bar performance, sales, and expenses for management.
• Identify areas for improvement and develop action plans.
  
  

Qualifications

• Bachelor s degree in Hospitality Management, Business Administration, or a related field preferred.
• 5+ years of experience in the food and beverage industry, with at least 2 years in a managerial or supervisory role in a luxury hotel or high-end restaurant environment.
• Strong knowledge of food and beverage operations, cost control, and inventory management.
• Proven ability to lead, motivate, and inspire a diverse team.
• Exceptional communication and interpersonal skills.
• Ability to thrive in a fast-paced environment while maintaining attention to detail and a guest-first mentality.
• Flexibility to work evenings, weekends, and holidays as required.
• Experience with event planning, including pop-up events, is a plus.
• Strong understanding of luxury service standards and guest expectations.