Boat & Jetty Operations Manager VOCO Hotels

Guest Experience & Crowd Management

• Oversee all guest arrival and departure procedures at the jetty, ensuring warm welcomes and smooth farewells.
• Manage crowd flow during peak times, maintaining comfort, safety, and service quality.
• Supervise valet and luggage handling teams to ensure prompt, organized, and secure service.
• Conduct regular guest checks at the jetty to uphold service standards and anticipate guest needs.

Operational & Schedule Management

• Plan and manage the daily schedule for all vessel arrivals, departures, and cargo transfers.
• Coordinate closely with captains, marine crews, and island operations for punctual and efficient movements.
• Supervise island and staff transfers, ensuring logistics align with operational demands.
• Oversee the loading and unloading of guest supplies and resort materials.

Safety, Security & Compliance

• Ensure all operations strictly follow RTA and Marine Authority guidelines.
• Supervise jetty security personnel for both guest and staff movements.
• Conduct safety inspections and risk assessments to maintain compliance and prevent incidents.
• Lead emergency preparedness and evacuation procedures when required.

Authority Liaison & Documentation

• Manage all necessary operational approvals and permits from relevant authorities.
• Maintain accurate documentation, reports, and communication logs related to vessel and jetty operations.
• Foster strong working relationships with marine, port, and transport authorities.

Jetty Maintenance & Presentation

• Oversee the maintenance and cleanliness of the jetty, pontoons, and guest waiting areas.
• Report and coordinate repairs or maintenance with the engineering team to ensure all facilities are in optimal condition.
• Ensure all jetty areas reflect the resort s standards for aesthetics, safety, and guest comfort.