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Experience
1 - 3 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Clearly explain venue rules and regulations to enhance guest enjoyment and safety.
- Monitor gameplay, offering assistance, encouragement, and quick answers to questions.
- Identify and resolve minor technical or operational issues promptly.
- Maintain cleanliness, order, and readiness of gaming equipment and lane areas.
- Foster an energetic, upbeat environment through active guest management.
- Assist with competitions, themed nights, corporate events, and group bookings.
- Promote fair play, friendly competition, and an inclusive guest experience.
- Enforce safety rules and ensure proper handling of equipment.
- Report hazards, guest complaints, or maintenance requirements immediately.
- Support other venue operations including bar, gaming floor, and reception when required.
- Assist in set-up and breakdown for events and functions.
- Upsell additional games, packages, and venue experiences where possible
- Manage game times effectively to ensure smooth flow and maximize guest satisfaction.
- Maintain a thorough understanding of the games, equipment, and systems within the gaming center, remain knowledgeable about rules and operations to ensure smooth service, provide accurate assistance, and uphold the company s service and brand standards.
- Perform other duties pertinent to this job as assigned.
Desired Candidate Profile
- Fluency in English; additional languages are an advantage.
- Strong customer service orientation and ability to create a welcoming environment.
- Proven experience in game management and supervision to ensure smooth flow of sessions.
- Knowledge of gaming redemption processes and prize management.
- Attention to detail in monitoring gameplay, safety, and equipment condition.
- Effective time management and game scheduling.
- Basic knowledge of inventory control and reporting.
- Ability to troubleshoot and resolve minor technical issues quickly.
- Excellent communication and interpersonal skills.
- Strong customer orientation with a positive attitude and welcoming demeanor.
- Friendly, approachable, and professional in appearance and behavior.
- Cooperative, reliable, and supportive team player.
- Ability to perform effectively under pressure and in stressful situations.
- Commitment to going the extra mile to ensure guest satisfaction.
- Genuine passion for customer service and hospitality.
Company Industry
Department / Functional Area
Keywords
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Sunset Hospitality Group