Branch Manager

ABDULRAZZAK AL RAIS AND SONS HOLDING

About the role:

We are seeking a dynamic and experienced Branch Manager to lead our team and ensure a world-class dining experience for our guests. The ideal candidate will be passionate about hospitality, possess strong leadership skills, and thrive in a fast-paced environment.

Key Responsibilities:

• Oversee day-to-day restaurant operations, ensuring smooth and efficient service.
• Lead, motivate, and manage a team of staff members, fostering a positive and professional work environment.
• Monitor and maintain high standards of food quality, presentation, and service.
• Develop and implement strategies to improve customer satisfaction, and address any concerns or feedback promptly.
• Manage inventory, order supplies, and ensure proper stock levels to meet operational needs.
• Ensure compliance with health and safety regulations and company policies.
• Prepare and manage schedules for front-of-house and back-of-house staff to ensure optimal coverage.
• Collaborate with the kitchen team to ensure seamless communication between front and back of house.
• Monitor financial performance and assist in budgeting, cost control, and maximizing profitability.
• Handle customer inquiries, resolve issues, and maintain a positive guest experience.
• Train and onboard new staff, providing ongoing coaching and development.

Requirements:

• Bachelor s degree in Hotel Management, Business Administration, or a related field.
• Proven experience of at least 2 years as a Restaurant Manager or in a similar leadership role in the hospitality industry.
• Strong understanding of restaurant operations, including staffing, inventory management, and customer service.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple tasks and solve problems quickly in a fast-paced environment.
• Solid knowledge of food safety and health regulations.
• Strong financial acumen and experience with budgeting and cost control.
• Ability to work flexible hours, including evenings, weekends, and holidays.

• A passion for delivering excellent customer service and leading by example.