Job Description

Roles & Responsibilities

Overview

The Warehouse Gym is the UAE's fastest-growing gym chain, boasting 14 unique locations with plans for expansion. Celebrated for its street art, design, music, and community, we offer thousands of weekly classes, industry-leading equipment, and world-class trainers. Our aim is to revolutionize wellness journeys, making us more than just a gym, but a lifestyle destination.

We are seeking a dedicated and experienced Gym Branch Manager to oversee our dynamic location in Dubai. This senior-level, full-time position offers an exciting opportunity to lead a talented team and manage branch operations with a focus on enhancing customer experiences and achieving membership growth.

Responsibilities & Qualifications

Oversee all aspects of the fitness facility's operations, including staff management, member engagement, revenue generation, and facility maintenance.
Manage day-to-day operations of the gym branch, ensuring a clean, safe, and organized facility environment.
Provide ongoing coaching, performance feedback, and professional development opportunities to ensure a high-performing team.
Foster a positive and inclusive work environment that promotes teamwork, accountability, and exceptional customer service.
Develop and implement strategies to enhance member engagement, satisfaction, and retention.
Build strong relationships with members through personalized interactions.
Address member inquiries, concerns, and feedback in a timely and professional manner, ensuring a positive experience for all members.
Develop and execute sales and marketing initiatives to drive membership sales and personal training sessions.
Set and achieve revenue targets, monitor key performance indicators, and implement strategies to maximize revenue and profitability.
Analyze market trends, competitor activities, and member feedback to identify opportunities for revenue growth and business expansion.
Ensure the cleanliness, safety, and functionality of the fitness facility and equipment.
Develop and implement maintenance schedules, protocols, and procedures to prevent downtime and ensure optimal performance.
Coordinate with every Department Heads with any issues and concerns to ensure smooth flow of the operations.
Ensure compliance with health and safety regulations, industry standards, and company policies.
Monitor expenses, control costs, and manage financial resources effectively to achieve budgetary goals.
Identify opportunities for cost savings, revenue enhancement, and operational efficiencies.

Experience Required

Proven experience in branch operations management within the fitness industry, with a track record of meeting or exceeding performance targets.
Demonstrated expertise in team leadership with the ability to motivate and manage a diverse group of fitness professionals and support staff effectively.
Strong understanding of industry regulations to ensure compliance with all necessary legal and safety standards.
Exceptional customer experience skills to foster a welcoming and supportive environment for all gym members.
Proficiency in membership retention strategies, with a focus on maintaining high levels of customer satisfaction and loyalty.
Advanced skills in staff training to ensure continuous improvement and professional development of team members.
Ability to conceive and execute strategic sales initiatives to drive membership growth and enhance revenue streams.
Familiarity with CRM systems to streamline operations, track member engagement, and enhance service delivery.

Branch Manager
The Warehouse Gym

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