Branch Supervisor Bedashing Beauty Lounge

Key Responsibilities

• Demonstrate sincere customer focus and true appreciation for the guest experience.
• Oversee all salon procedures, in conjunction with company vision, mission and values.
• Develop Salon goals, and implement policies and procedures.
• Responsible for leading the efficient and effective Salon operations with the directions of the operations manager.
• Maintain adequate professional service and retail program.
• Prepare Municipality requirements and reporting matters.
• Supervise and ensure that employees receive ongoing training and hold meetings to keep employees updated on Salon procedures and policies.
• Educate employees about Salon rules and regulations/ Disciplinary actions and ensure compliance with the supervision of the operations manager.
• Follow the visual merchandising guidelines to ensure consistency in shop displays.
• Encourage and internally promote the monthly newsletters to create Salon retail and service awareness and visibility, to generate sales and increase memberships.
• Assist in leading sales promotions to a larger client base.
• Undertake duties so as to comply with the requirement of internal and external quality control.
• Comply with SOP’s and Occupational health and Safety requirements.
• Attend meetings at the request of line manager to ensure efficient communication across the operations.
• Enlighten employees of job responsibilities, performance expectations, client service standards, and company’s policies and guidelines.
• Demonstrate record of achievement against objectives and targets.
• Oversee the inventory cycle of supplies.
• Develop customer relationships and measure customer satisfaction by interacting with clients to get feedback.
• Handle customer complaints and implement customer service tools.
• Encourage and motivate team members towards accomplishing their commercial targets.
• Ensure equipment and physical facility in peak condition including cleanliness and repair.
• Manage and Team up with all the departments accordingly to create a smooth and synchronized workflow across the company.