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Experience
5 - 8 Years
Job Location
Education
Bachelor of Business Administration(Management), MBA/PG Diploma in Business Mgmt(Information Technology)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Review services and processes proposed for onboarding, transformation, or improvement. Analyze business rules, service scope, eligibility criteria, and end-to-end workflows. Develop AS-IS and TO-BE process maps to identify gaps, inefficiencies, and risks. Reengineer and optimize processes to improve efficiency, turnaround time, and service quality. Ensure services are business-ready, operationally feasible, and suitable for implementation or digitization. Elicit, document, and validate business requirements with stakeholders. Facilitate workshops and working sessions to validate service design and process flows. Act as a bridge between business stakeholders and technical or delivery teams. Produce clear documentation including process maps, SOPs, service blueprints, and BRDs. Support governance, review, and readiness assessments.
Desired Candidate Profile
Bachelor s degree in Business Administration, Information Systems, Engineering, or a related field. 3 7 years of experience in business process analysis, process reengineering, or service transformation. Strong experience in business process modeling methodologoes and techniques. Experience supporting digital transformation initiatives.
Skills & Competencies Strong analytical and problem-solving skills. Ability to design and assess services from a business and operational perspective. Excellent stakeholder engagement and facilitation skills and ability to work in cross-functional teams. Strong written and verbal communication skills (Arabic is prefered).
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Gap Analysis
- Product Analyst
- IT Business Analyst
- Business Analyst
- Process Mapping
- Agile Methodologies
- Requirement Gathering
- Business Systems Analyst
Dicetek LLC
Dicetek is a global IT Solutions and Services Company established in 2006 with its corporate headquarters in Singapore. We continue to expand our global network while providing value-added cost-effective consulting services to our clients. DICETEK has operational offices in India, UAE, Singapore & USA. As a world-class company with a regional focus, we primarily concentrate on providing Information Technology Solutions and Professional Consulting Services, across different verticals like Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Real Estate & Manufacturing. We have a solid reputation in the technology industry for providing excellent services to our clients. Our values are represented by our integrity, thought leadership, and commitment to maintaining a high-level of excellence in the constantly evolving world of Information Technology.
Read MoreRizwana Ashfaq Ashfaq - Manager- Talent Acquisition
Office No. 307 - 3rd Floor, New Century Tower, Port Saeed Road,Opp. Deira City Centre, Dubai - United Arab Emirates., Dubai, United Arab Emirates (UAE)