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Experience
5 - 8 Years
Job Location
Education
Bachelor of Business Administration(Management), MBA/PG Diploma in Business Mgmt(Finance)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
· Engage with senior BA, business stakeholders to gather, analyse, and document requirements for CRM. · Translate business requirements into Functional Specifications (FSD), User Stories, Data dictionaries and Process Flows (AS-IS/TO-BE). · Support impact assessments, feasibility studies, and solution design discussions. · Work closely with CRM architecture team, data team, development team to design workflows, data mappings, and integration requirements. · Collaborate with architects/developers for API definitions, payload validation, integration behavior, data translations and error handling. · Collaborate with Data Analyst in performing data analysis using SQL for validation, reporting, and troubleshooting. · Define UAT test scenarios, coordinate UAT execution, and manage defect tracking and closure. · Ensure all functional and non-functional requirements are met before go-live. · Support production rollouts, training sessions, and post-deployment stabilization. · Work closely with Project manager and support in end-to-end delivery. · Coordinate across business, operations, compliance, technology, and vendor teams. · Facilitate workshops, sprint ceremonies, and review sessions. · Communicate progress, risks, and issues proactively.
Desired Candidate Profile
Mandatory
· 5–8 years of experience as a Business Analyst in the Banking domain
· Strong understanding of CRM system, customer 360, customer servicing journeys, workflows, sale and campaign modules.
· Ability to understand surround systems of the bank and integration approach with CRM.
· Solid technical knowledge in SQL / Database concepts, Data mapping & transformation
· Experience writing BRDs, FSDs, user stories, acceptance criteria, and process flows.
· Strong experience in UAT coordination, test case preparation, and defect lifecycle management.
· Hands-on experience working with Agile/Scrum methodologies (Jira / Azure DevOps).
Nice to Have
· Experience with MS Dynamics 365, MS Power Platform.
· Experience in performance testing, user training, and SOP preparation.
· Certifications: CBAP, Scrum Master/Product Owner, CRM certifications.
Key Competencies
· Analytical thinking and problem-solving
· Attention to detail
· Excellent communication & documentation skills
· Ability to work with cross-functional teams
· Stakeholder management and negotiation skills
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Gap Analysis
- Product Analyst
- IT Business Analyst
- Business Analyst
- Process Mapping
- Agile Methodologies
- Requirement Gathering
- Business Systems Analyst
Dicetek LLC
Dicetek is a global IT Solutions and Services Company established in 2006 with its corporate headquarters in Singapore. We continue to expand our global network while providing value-added cost-effective consulting services to our clients. DICETEK has operational offices in India, UAE, Singapore & USA. As a world-class company with a regional focus, we primarily concentrate on providing Information Technology Solutions and Professional Consulting Services, across different verticals like Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Real Estate & Manufacturing. We have a solid reputation in the technology industry for providing excellent services to our clients. Our values are represented by our integrity, thought leadership, and commitment to maintaining a high-level of excellence in the constantly evolving world of Information Technology.
Read MoreRizwana Ashfaq Ashfaq - Manager- Talent Acquisition
Office No. 307 - 3rd Floor, New Century Tower, Port Saeed Road,Opp. Deira City Centre, Dubai - United Arab Emirates., Dubai, United Arab Emirates (UAE)