Business Analyst Dulsco Group

Job Description

Roles & Responsibilities

Desired Candidate Profile

Business & Requirements Analysis

• Engage with stakeholders across Operations, HR, Finance, and Clients to gather and document business requirements.

• Translate operational challenges into data-backed insights and actionable recommendations.

• Develop business requirement documents (BRDs), functional specifications, and reporting logic.

Data Analysis & Reporting

• Analyze large datasets related to manpower, utilization, absenteeism, productivity, KPIs, and performance.

• Prepare periodic reports (weekly/monthly/adhoc) including trend analysis and variance explanations.

• Create dashboards and executive summaries for senior management review.

Performance & KPI Management

• Define, track, and improve operational KPIs aligned with business objectives.

• Identify gaps, inefficiencies, and improvement opportunities in processes and performance.

• Support client-specific reporting and SLA tracking.

Process Improvement

• Review existing workflows and recommend automation or optimization opportunities.

• Support standardization of reporting, data governance, and documentation.

• Work closely with Data Analysts to validate data accuracy and consistency.

Stakeholder Coordination

• Act as a bridge between business users and technical/data teams.

• Participate in review meetings with internal teams and clients.

• Support audits, compliance checks, and management reviews with analytical inputs.

 
Tools & Systems

• Advanced Excel (Pivot Tables, Power Query, complex formulas)

• Power BI / Tableau (or similar BI tools)

• HR & Workforce systems (Kronos, JDE, ERP systems – preferred)

• SharePoint / MS Teams / PowerPoint